They Make The Effort to Meet My Requests and Restrictions
Overall: Gold Medal
- Website Ease of Ordering: Good
- Reheating:
Excellent
- Customer Service: Excellent
- Shipping: Excellent
- Taste and Food Quality: Excellent
- Value: Excellent
I have been ordering 3 dinners a week for 3 months and am a bit bewildered by some of the negative comments I have seen on other reviews. I have extremely limiting food restrictions so maybe my expectations are different than most. And I did have to get used to the idea of my expensive, organic dinner arriving in a plastic container and not belittle it to a frozen meal.
The food is fresh, varied enough, simple, & the veggies are not overcooked which is a sure sign someone's doing something right in the kitchen. I have reduced my portion choice from regular to small and still I don't eat it all. I am a small woman, but my husband has not complained about portion size either.
And regarding the price--lets just say that with tax, tip and drinks, no question I'd spend more money eating at a normal restaurant, not get organic food and not get it delivered to my door. The small size at 3 dinners/week for 4 weeks breaks down to about $22.90 each. Now come on! How reasonable is that? Most people spend that on 4 visits to Starbucks. It's the convenience of having a break from the kitchen and still getting the quality-sourced food I would buy for myself.
There were early mistakes with my allergens and preferences. But my "issues" are complicated, and I chose to give the company a fair chance. Every time I called or emailed I got an efficient and friendly response, an answer or explanation, and almost always a full credit. They seem willing to make any effort to meet my requests and restrictions and keep me happy. What else can I say? Worth the cost? Absolutely. I wish the delivery included full ingredient lists.
-Marianne, Eagle, CO